Help Desk

FOCUS ON MORE STRATEGIC INITIATIVES WITH OUR 24/7 HELP DESK SERVICES

Help desk calls not only devolve into the mundane, they’re expensive:  some industry experts suggest that help desk calls can cost $25-30 each.  When resources are tight, as they are in most organizations these days, help desk costs can quickly add up.

CMI offers affordable 24/7 help desk services—based on ITIL best practices and on a robust IT Service Management (ITSM) platform—that ensure end-user productivity, while allowing your IT team to focus on strategic initiatives.  Think of us an extension of your IT team, delivering immediate short-term support for long-term value. We offer:

  • 24/7/365 outsourcing, co-sourcing or off-shift models for live answer Tier 1 and Tier 2 technical support
  • Self-service portal, service catalog and workflow capability to automatically escalate incidents to a Tier 3 team
  • Knowledgeable, certified, US-based team with bilingual analysts
  • Proven project methodology for onboarding and go-live success
  • Support for custom business applications and processes as well as for standard hardware, software and connectivity issues
  • Daily, weekly, monthly, quarterly reporting and trend analysis
  • Dedicated to superior customer experience and continuous service improvement

To keep your team focused on your core business, contact us for a 24/7/365 help desk solution that meets your requirements.